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Privacy, Shipping, and Return & Refund Policies and Terms Of Service.

Welcome to our online eyewear store. We are committed to protecting the privacy and security of our customers' personal information. This privacy policy outlines how we collect, use, protect, and disclose information gathered through our website.

Policies

Privacy Policy

  • Information Collection:

  • We collect information that you provide directly to us, such as when you make a purchase, subscribe to our newsletter, or contact us for support. This may include personal information like your name, email address, postal address, phone number, and payment information.

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  • Use of Information The information we collect is used to:

  1. Process transactions and fulfill orders.

  2. Provide customer service and support.

  3. Improve our website and product offerings.

  4. Communicate with you about promotions, new products, and other updates.

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  • Information Sharing and Disclosure

  • We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

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  • Data Security

  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

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  • Third-Party Links

  • Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

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  • Consent

  • By using our site, you consent to our website's privacy policy.

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  • Changes to our Privacy Policy

  • If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

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  • Contact Us

  • If you have any questions regarding this privacy policy, you may contact us using the information on our website.

Return and Refund Policy

1. Return Eligibility We understand that sometimes a purchase doesn’t work out. That's why we offer a hassle-free return policy for our valued customers. You may return your eyewear under the following conditions:

  • Fit Issues: If the eyewear does not fit as expected.

  • Mismatch with Description: If the product does not match the description on our website.

  • Manufacturing Defects: Only in cases where defects are present upon delivery.

Please note that returns must be requested within 14 days of receiving your order. After this period, we regret that we cannot accept returns.

2. Non-Eligible Returns For the protection of our customers and to maintain the highest standards of quality and hygiene, we are unable to accept returns in the following cases:

  • Damage Caused by the Receiver: If the item has been damaged post-delivery, it becomes ineligible for return. This includes scratches, frame deformation, or lens damage.

  • Altered or Worn Products: Items that have been worn, adjusted, or modified are not eligible for return.

  • Missing Original Packaging: Items must be returned in their original packaging, including all accessories and documentation.

3. Refund Process Upon receiving and inspecting the returned item, we will process your refund if the item meets our return criteria. Refunds will be issued to the original method of payment. Please allow up to 14 days for the refund to reflect in your account.

4. Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

5. Exchanges In the event of a fit issue, we offer the option to exchange the product for another size, if available. Please contact our customer service team to check the availability of alternative sizes.

6. Contact Us For any queries regarding our Refund and Return Policy or to initiate a return, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory shopping experience.

Shipping Policy

Thank you for choosing our online eyewear store. We are committed to delivering your eyewear promptly and securely. Below are the details of our shipping process:

1. Shipping Carrier

  • We exclusively use USPS Priority Mail for shipping, offering reliable and efficient delivery of your eyewear.

2. Free Shipping

  • We offer Free Shipping on all orders over $150 as a token of our appreciation for your business.

3. Shipping Charges

  • For orders below $150, a standard shipping fee will be applied, calculated at checkout based on your location and order size.

4. Order Processing and Shipping Schedule

  • Orders are processed the next business day.

  • We do not ship on weekends (Saturday and Sunday) or on public holidays.

  • Orders placed on weekends or holidays will be shipped on the next business day.

5. Delivery Time

  • USPS Priority Mail typically delivers within 1-3 business days, depending on your location. Please note that delivery times may vary due to factors beyond our control.

6. Tracking Your Order

  • You will receive a tracking number via email once your order is dispatched, allowing you to track its status on the USPS website.

7. Domestic Shipping Only

  • Currently, we ship exclusively within the United States. We are looking forward to expanding our shipping destinations in the future.

8. Shipping Address Accuracy

  • Please ensure your shipping address is accurate to avoid delivery issues. We are not responsible for items delivered to incorrect addresses provided by the buyer.

9. Lost or Damaged Items

  • In the rare event that your order is lost or damaged during transit, please contact us immediately. We will collaborate with USPS to address and resolve the issue.

10. Customer Service

  • Should you have any questions regarding our Shipping Policy, please reach out to our customer service team. We are dedicated to ensuring a smooth and satisfying shopping experience.

Terms of Service

Terms of Service for SunStyle Hub

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Last Updated: 12/13/2023

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1. Introduction

Welcome to SunStyle Hub. By accessing our website and using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

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2. Use of Service

SunStyle Hub offers an online platform for purchasing designer sunglasses. Our services are designed for personal, non-commercial use.

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3. User Obligations

You agree to provide accurate, current, and complete information as required for the purchase of sunglasses and agree to update this information to keep it accurate, current, and complete.

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4. Intellectual Property Rights

All content on the SunStyle Hub site, including text, graphics, logos, and images, is the property of SunStyle Hub or its content suppliers and is protected by international copyright and intellectual property laws.

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5. Limitation of Liability

SunStyle Hub will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.

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6. Warranty Disclaimer

The services and products provided by SunStyle Hub are offered "as is" without any warranty of any kind, either express or implied.

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7. Changes to Terms

SunStyle Hub reserves the right to modify or replace these Terms at any time. It is your responsibility to check these Terms periodically for changes.

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8. Governing Law

These Terms will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

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9. Contact Information

If you have any questions about these Terms, please contact us at support@sunstylehub.com.

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